Shipping & Delivery Policy


Shipping & Delivery Policy

Orders will be processed within 72 business hours from the time the order is submitted for orders that contain items that are all in stock and available for immediate shipment.

For orders that contain items that are not in stock yet (pre-sell items) or are on backorder (re-stocking), you will be prompted to choose if you would like the entire order shipped at one time once all items are available, or if you would like to ship the items as they become available (split-shipment). For split-shipment orders, there will be a maximum of two shipments for that order.

For orders that contain both in stock and pre-sell and/or re-stocking items, you will be prompted to choose if you would like the entire order shipped at one time once all items are available, or if you would like to ship the items that are in stock now and then ship the other items when they become available (split-shipment). For split-shipment orders, in stock items will be shipped within 72 business hours from time the order is submitted and there will be a maximum of two shipments for that order.

REGARDLESS OF HOW YOU WOULD LIKE YOUR ORDER SHIPPED, YOUR CREDIT CARD WILL BE CHARGED AT THE TIME THE ORDER IS PLACED.  Please note some items will not ship for several months (pre-sell items and/or re-stocking items).

Orders shipped within the continental United States (includes Alaska and Hawaii):

Shipping & Handling charges will be added at the time of order.  Rates will be determined based on the method of shipment chosen for the order and estimated rates will be provided.

Orders shipped to Canada:

USPS Mail (Canada)
Shipping & Handling will be added at the time of order.  Please note, Duty & Tax fees are not included.

Orders shipped outside the continental United States:

Shipping & Handling charges will be automatically calculated, but are considered estimates and are subject to change due to fluctuating market conditions and will be based on actual rates at time of shipment.

Delivery Policy
Shipping & Handling charges will not be refunded and a 20% re-stocking fee will be deducted from the total order amount prior to crediting back to account for refused shipments.

All Shipping & Handling charges shown are estimates and are subject to change.  ATG has the right to adjust amounts due to fluctuating market conditions at time of shipment. Please contact us if you have specific shipping instructions.
Additional fees (i.e. duties, taxes, etc.) may apply to orders shipping outside of the continental United States.

Privacy Policy


Privacy Notice

This privacy notice discloses the privacy practices for This privacy notice applies solely to information collected by this website. It will notify you of the following:

1. What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.

2. What choices are available to you regarding the use of your data.

3. The security procedures in place to protect the misuse of your information.

4. Orders

5. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

· See what data we have about you, if any.

· Change/correct any data we have about you.

· Have us delete any data we have about you.

· Express any concern you have about our use of your data.

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 516-274-0110  or via email at Or at

Advanced Telemedicine Group LLC, 80 North Franklin Street, Suite 1A, Hempstead NY, 11580.

Return and Refund Policy


Return and Refund Policy

Thanks for purchasing our products at operated by 

Advanced Telemedicine Group LLC, 

80 North Franklin Street, Suite 1A, 

Hempstead NY, 11580

In order to be eligible for a refund, you have to return the product within 30 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way.

After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.

If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund. 

If anything is unclear or you have more questions feel free to contact our customer support team.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

By phone number: 5162740110

By email: